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Frequently asked questions
Product
What core modules are included in Belli’s standard setup?
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Every airline needs something different, and Belli adapts to fit your workflows, from flight overview, booking, and operations to dynamic pricing, customs, and many others.
Can the platform be configured for both hub operations and forwarding setups?
Yes. The platform supports both hub-based operations and freight forwarding workflows. Stations, GSAs, and handling partners can each work within dedicated workspaces configured to their role and data access level.
Integration
Does Belli integrate with other airline and logistics systems, and what can be connected through APIs?
Belli is API-ready and integrates seamlessly with existing cargo, finance, and operational systems.
Does Belli support both modern APIs and legacy messaging?
Yes. Belli supports legacy EDI and Type-B message formats alongside modern API interfaces.
Operations
Does the system automatically send customs and airwaybill messages, and can these triggers be configured?
Yes. Electronic air waybill (FWB) and customs messages are automatically triggered when shipments reach key operational milestones such as acceptance or AWB execution.
Can the system automatically notify customers and clearing agents about shipment status?
Yes. Notification routing tables allow users to define recipients for each status event.
What controls prevent unauthorized or incorrect actions in the system?
Belli uses strict role-based permissions and validation rules. Every user has defined access rights, ensuring compliance with process limits and reducing the risk of unauthorized changes.
Pricing
What is Belli’s pricing model?
Pricing scales based on fleet size and selected modules. Airlines can begin with core operational components and expand to a full end-to-end suite as their digitalization matures.
How fast can an airline go live with Belli, and what does implementation look like?
Implementation depends on the project scope, from 24 hours for spreadsheet migrations or add-on modules to around 30 days for a full end-to-end rollout.
Are modules plug-and-play, and what parts can be customized for specific airline workflows?
Core modules are plug-and-play but can be customized to match local processes, such as customs handling or credit-control policies.
Security
Where is customer data hosted?
Data is hosted on secure cloud infrastructure.
Can we choose our hosting region, such as Azure or AWS in the UAE?
Yes. Regional hosting is supported. Airlines can choose between Azure or AWS data centers, including in-region options like the UAE, to meet local data-residency requirements.
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